Voices from Accenture Public Service

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Short of living in a cave, it would be virtually impossible not to be aware of the elections held earlier this month across the United States. Citizens turned out in great numbers, making it clear they wanted their voices to be heard. For those of us who work in and with state governments, another thing is clear: Election cycles create a tremendous amount of pressure and uncertainty.

That reality felt palpable at the NASCIO Annual Meeting last month in San Diego. It was an important reminder that even as they grapple with budget constraints, talent challenges and rising citizen expectations, state CIOs must also worry about turnover and tenure. Above all, they must continually ask themselves how they can achieve their desired impact in what could be a small window of time.

In reflecting on that question, I go back to a favorite quote from Winston Churchill: “The pessimist sees difficulty in every opportunity. The optimist sees the opportunity in every difficulty.” While I think it applies to any public sector leader, it’s especially fitting for today’s state CIOs. Fortunately, I saw plenty of reason for optimism while at the NASCIO Annual Meeting.

For starters, after years of hearing the viability of cloud debated among state governments, it has finally emerged as a settled question. At the 2018 meeting, there was consensus that yes, state governments can and will move to the cloud. That’s a huge deal because of how many opportunities cloud unlocks for public sector CIOs.

With cloud, states can simplify a whole series of complex tasks around technology projects and move at a much faster pace. They can also spend their time significantly enhancing their big transactional systems to improve constituent and worker experience. That’s because state CIOs can now look at the presentation layer—the channels where they interact with constituents—and examine how they are engaging with them.

By adopting cloud, state CIOs have another tool in the arsenal to stop tuning and start transforming how they serve citizens. And they can use cloud in conjunction with analytics, virtual assistants and other innovations to make that happen in just months, not years. That’s an opportunity that every state CIO should be celebrating—and seizing.

Let me know what you think by leaving a comment below. For additional insights on the evolving role of CIO in the New, visit us here, and follow me on LinkedIn and Twitter.

Responses:

  1. Although it is certainly good to hear that the cloud discussion is settled, and we have seen several big Federal agencies moving to Cloud, there is still a lot to do to help State CIOs to define the roadmap to the cloud, and later on the execution. This is even more clear with State agencies levering PeopleSoft technology, as the end of this technology is something that has been announce. I feel that we need to have a more clear recommendation and strategy for this clients, and we need to ensure that our consultants and analyst are able to execute that change. This should be an important % of our NR for the next 5 years and a business that we should not let go for the many clients for PS in NA with PeopleSoft solutions.

    1. Great comment Tomas. You should reach out to Somil Gupta and talk with him about our back office cloud strategy. I am certain that he would welcome your help as we think about skilling up our resources.

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