Other parts of this series:
Gaurav Gujral on the democratisation of technology, and how it gives everyone the opportunity to access and benefit from it. This can accelerate the quality and productivity of services and improve outcomes for people and for governments to better serve the citizen.
Governments exist to serve the end customers and society and providing a social safety net as well as supports and enablements so that they may be able to come back to self sufficiency and if you can deploy technologies in that way, that makes people’s lives easier.
I look at it as the democratization of technology today because if you were to keep technology only within an elite group, you then further increase the wedge between the haves and the have-nots, and that is what governments need to realize, we have this tremendous opportunity, we can truly have the democratization of technology so that everybody can access it and benefit from it.
If we look at how we interact with most of our services today, like the various platform services, the Amazons, the Ubers, the Airbnbs, we are now starting to see some of those data driven services or analytics services or AI services become very much part of our daily lives and governments are certainly looking at this as a way to enable and accelerate both the quality of their services but also productivity within their own organizations, as well as to be able to create integration and collaboration, so using platform based technologies, you have the ability to partner with other actors in the ecosystem to then have a coordinated response.
I am truly confident and optimistic about the future. I truly think we are clearly at a watershed moment, where the next 5 years will see an increased acceleration and diffusion of innovative technologies across many spheres of our lives in public services and it is going to go a great way in improving outcomes for people, improving outcomes for government and to better serve the citizen.