Voices from Accenture Public Service

Share


A few weeks back I spoke at a webinar dedicated to transforming public sector automation. There was much talk of advanced automation, of artificial intelligence (AI), machine learning and a fresh breed of cognitive technologies delivering digital agendas and navigating the pandemic. It begged the question: will it not just create more complexity? Won’t the next generation of automation tie up people and time, require new expertise and turbo-charge technical debt?

Not necessarily.

I demonstrated a new approach to automation that makes delivering new and more advanced forms of automation more like child’s play than rocket science. Literally. It involves building bricks: modular, function-focused blocks that are snapped together to create any type of automation. There is an extensive list of blocks, from AI to voiceprint recognition, and the range is constantly growing. Which means they can be connected to create automations of all shapes and sizes – the list is infinite – the only limit is your imagination (to take the words of a well-known Swedish building blocks brand). But here’s the real kicker. When you need to build a new automation, you don’t have to buy a completely new set of bricks, you simply re-use the existing blocks.

All these different automations are built on the same baseplate, no, it’s not a green one but a virtual cloud platform. And because all the building blocks are standardised, and centralised in the cloud, you can snap them together, dismantle them or upscale them simply and quickly.  In addition, the cloud platform can intelligently schedule and scale the blocks, continuously, based on demand.

This new approach has many benefits. You can build more strategic automations more easily, you can scale much faster and deliver a payback quicker, there is no technical debt or IT spaghetti, and being a platform that can be delivered as-a -service the maintenance and management is light.

Is this the stuff of tomorrow?

No. On the webinar The Department of Works and Pensions talked about the impact of employing a building block approach with a cloud platform. They’ve taken it to the next level of effectiveness, using intelligent scheduling to instantly upscale their automations to demand, and downscale them when there is a trough. In 2 years, they’ve scaled to 37 automations and have automated millions of cases. The result? Not only are they delivering exponentially faster, they have freed up hundreds of thousands of hours to deliver higher value work.

The result? Not only are they delivering exponentially faster, they have freed up hundreds of thousands of hours to help their people help those citizens that need them most.

Isn’t that proof that a simpler approach to advanced automation can deliver a simply massive impact?

Hear more about this new approach to automation discussed in our recent webinar: Busting the Big Automation Myths

 

Disclaimer: “This document makes descriptive reference to trademarks that may be owned by others. The use of such trademarks herein is not an assertion of ownership of such trademarks by Accenture and is not intended to represent or imply the existence of an association between Accenture and the lawful owners of such trademarks”.

 

Copyright © 2020 Accenture.

All rights reserved. Accenture and its logo are registered trademarks.

Submit a Comment

Your email address will not be published. Required fields are marked *