Val Armbrust leads Accenture’s Child Services portfolio for Health and Public Service in North America. She leads a team of dedicated professionals whose projects and initiatives focus on using service design and technology to help child service agencies transition to digital, insight-driven agencies of the future. Val started her 20-year journey at Accenture providing clients with management consulting. This led her to work throughout Accenture Public Service, assisting agencies in developing new strategies and techniques for transforming their business processes and organizational systems. In her current role, she is focused on finding new ways to bring success to the public sector. She takes a non-traditional approach, advocating for more direct service assistance to children and families. Instead of just providing services, her team’s mission is to enhance service delivery. She advises clients to incorporate user-centered design thinking into their business strategies to improve outcomes and to adopt emerging technologies—including cloud, artificial intelligence, robotics, BOTS and analytics—to enable case workers to deliver on that service design in a more effective and efficient way.